In a strong step to protect customers, the Central Consumer Protection Authority (CCPA) has warned restaurants not to add extra LPG or gas charges to food bills.
This comes after several eateries started adding “LPG surcharge” due to rising cooking gas costs.
But the message from authorities is clear: no hidden or extra charges allowed.
What’s the Issue?
Many restaurants across India recently began adding charges like:
“LPG surcharge”
“Gas supply fee”
They claimed this was due to rising fuel costs caused by global supply issues.
However, this created confusion and frustration for customers, as these charges were not mentioned in the menu price.
CCPA’s Clear Rule for Restaurants
The Central Consumer Protection Authority has clearly stated:
Restaurants cannot add LPG or similar charges separately
Customers should only pay menu price + taxes
Any extra charge like this can be treated as an unfair trade practice
In simple terms, what you see on the menu is what you should pay (plus taxes).
Why These Charges Are Not Allowed
Consumer protection rules focus on transparency.
Prices must be clear and upfront
No surprise charges should be added later
Hidden fees reduce trust and mislead customers
If restaurants are facing higher costs, they should update menu prices, not add separate charges on the bill.
Similar Rule Already Exists
This is not the first time such action has been taken.
Earlier, authorities also clarified rules around service charges:
Service charge cannot be forced
It cannot be added under a different name
Customers have the right to refuse
Now, the same rule applies to LPG-related charges as well.
What You Should Do as a Customer
If you see an LPG surcharge on your bill:
Ask the restaurant to remove the charge
File a complaint through the National Consumer Helpline (1915)
Report it as an unfair trade practice
Authorities have taken action in similar cases before, including refunds and penalties.
Final Takeaway
While rising costs are a challenge for businesses, customers should not face hidden charges.
The focus is clear:
Restaurants can revise prices if needed—but they must be transparent and honest about it.
