If you use a domestic LPG gas connection, you may have already received a message asking you to complete e-KYC.
The government is carrying out Aadhaar-based verification to remove fake gas connections and ensure that LPG subsidies reach genuine beneficiaries.
However, many consumers are facing difficulties in completing the process.
Reports suggest that if e-KYC is not completed, there is a possibility that the domestic gas connection could be suspended or even converted into a commercial connection.
Why Is e-KYC Important?
The Aadhaar-based e-KYC process is being carried out to:
Verify genuine LPG consumers
Eliminate fake or duplicate gas connections
Ensure government subsidies reach eligible customers
If you have not completed the verification yet, it is advisable to do so as soon as possible to avoid any inconvenience.
Why Are Many People Facing Problems?
Many consumers, especially senior citizens and people with disabilities, are finding it difficult to complete the e-KYC process.
Some of the common issues include:
Difficulty visiting gas agencies or standing in long queues
Poor internet connectivity in rural and urban areas
OTPs not being received on time
Slow network during Aadhaar verification
Shortage of staff at gas agencies for door-to-door verification
These problems have delayed the verification process for many customers.
Technical Issues Making Verification Difficult
Reports also suggest that some delivery personnel do not have enough technical training to complete e-KYC using the required mobile applications.
Other challenges include:
Slow server response during biometric verification
Fingerprint mismatch, especially for elderly people
Problems with iris or face authentication
Limited door-to-door verification by gas agencies
Because of these issues, many consumers are unable to complete their verification through delivery staff.
How to Complete LPG e-KYC From Your Mobile
You can complete the process yourself without depending on the gas delivery executive.
Follow these steps:
Download your gas company’s official app from the Google Play Store or Apple App Store.
Install the Aadhaar FaceRD app.
Log in to the gas company’s app using your registered mobile number.
Open your profile and select the e-KYC or Aadhaar Authentication option.
Complete the face authentication using the Aadhaar FaceRD app.
Follow the instructions displayed on the screen to finish the verification.
Once completed, your LPG e-KYC will be successfully verified.
Other Ways to Complete e-KYC
If you are not comfortable using your smartphone, you still have other options.
You can:
Complete e-KYC using the device carried by the gas delivery executive, if available.
Visit your nearest gas agency and complete Aadhaar verification with the help of the staff.
Completing the process early can help you avoid any last-minute issues with your LPG connection and ensure that your subsidy benefits continue without interruption.
