Food delivery platform Zomato has increased its platform fee by 19.2%, or Rs 2.40 per order.
The new fee stands at Rs 14.90 per order pre-GST, up from Rs 12.50 earlier.
The hike comes as energy costs, including LPG and crude oil, continue to rise, increasing expenses for restaurants and delivery partners.
Platforms like Zomato have adjusted pricing to maintain operations and margins.
A History of Platform Fee Changes
Zomato has gradually increased its platform fee since its introduction:
August 2023: Platform fee started at Rs 2 per order
February 2025 (festive period): Increased from Rs 6 to Rs 10 per order
September 2025: Another revision prior to the current hike
For comparison, rival Swiggy charges Rs 14.99 per order, including taxes.
The move reflects Zomato’s focus on improving unit economics and profitability amid rising operational costs.
Zomato’s Financial Performance
Despite rising costs, Zomato’s parent company, Eternal, reported strong results for Q3 FY26:
Consolidated net profit: Rs 102 crore, up 72.88% from Rs 59 crore a year ago
Revenue from operations: Rs 16,315 crore, more than triple from Rs 5,405 crore
However, the company also saw a sharp rise in expenses, impacting overall margins.
Shares of Eternal ended at Rs 233 on Friday, up 1.86% for the day and nearly 7.5% higher for the week, though down around 13% over the past month.
