RBI changes e-Mandate Rules for Customers

MySandesh
3 Min Read

The Reserve Bank of India (RBI) has introduced new rules to make recurring digital payments safer.

These updated guidelines, called the Digital Payments – E-mandate Framework, 2026, are effective immediately.

They apply to all payment systems, including cards, UPI, and prepaid wallets, for both domestic and international transactions.

What Is Changing for Users?

The biggest change is stronger security.

Customers must now complete an additional factor of authentication (AFA)—like an OTP or biometric check—while setting up or modifying auto payments.

This ensures that only the account holder can approve recurring transactions.

How E-Mandate Registration Works

To start auto payments, users need to register once.

This process will:

Require AFA verification

Clearly mention how long the mandate is valid

Allow users to modify or cancel anytime

Users can also set limits for payments, especially if the amount changes every month.

OTP Rules: When Is It Required?

The RBI has made the rules simple:

Payments up to ₹15,000 can go through without OTP

Payments above ₹15,000 will need OTP approval

However, there’s a special relaxation:

Insurance premiums, mutual fund SIPs, and credit card bills can go up to ₹1 lakh without OTP

This makes essential payments smoother while keeping high-value transactions secure.

What Happens During Each Payment?

The first transaction always requires authentication.

After that, recurring payments will be processed automatically—based on the rules set during registration.

But customers stay in control at all times.

You’ll Get Alerts Before Every Payment

Banks or payment providers must send a notification at least 24 hours before any deduction.

This message will include:

Merchant name

Payment amount

Date and time

Reason for the debit

Users can cancel or opt out of a transaction if needed, with proper authentication.

Important Exception to Know

Pre-transaction alerts are not required for:

FASTag auto-recharges

National Common Mobility Card (NCMC) top-ups

These are treated as low-risk, routine payments.

Why This Matters

The new rules aim to strike a balance between convenience and security.

Users get:

More control over auto payments

Better protection against fraud

Clear information before every transaction

Final Take

With these updated rules, recurring payments become safer and more transparent.

For users, it means fewer surprises and better control over money—without losing the convenience of automatic payments.

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