Food delivery is getting slightly more expensive as Swiggy has increased its platform fee by around 17%, from ₹14.99 to ₹17.58 per order.
This comes shortly after Zomato implemented a similar hike, bringing both platforms to nearly the same fee level.
Here’s a simple breakdown of what this means for you.
What’s changing in platform fees
The platform fee is a fixed charge added to every order, separate from delivery charges and taxes.
Swiggy now charges ₹17.58 per order (inclusive of GST)
Zomato’s base fee is ₹14.90, with taxes bringing it to roughly ₹17.58 per order
While this may seem like a small increase per order, frequent users will notice the cost add up over time.
Why the fees are going up
Experts point to several reasons behind the rise in charges:
Higher operational costs like fuel, logistics, and platform maintenance
Limited scope to raise commissions from restaurants
Intense competition between Swiggy and Zomato, with both mirroring each other’s pricing
The fee increase is a way for these companies to maintain profitability while continuing to scale operations.
Impact on users
What started as a small ₹2 fee in 2023 has now become a significant revenue source for food delivery platforms.
With both major players now charging similar rates, ordering food online is gradually becoming costlier.
Customers may need to consider this when placing frequent orders or look for offers and subscription plans to save on delivery costs.
This trend shows how food delivery platforms are balancing rising costs and profitability, and users should expect small hikes in charges to continue over time.
