Eight years after launching its digital banking platform YONO (You Only Need One), State Bank of India (SBI) is set to roll out YONO 2.0 on December 15.
The upgraded platform promises a simpler, more intuitive digital banking experience while blending security, personalization, and scale.
Currently, YONO serves 100 million users, all of whom will be migrated to the new version.
YONO 2.0 is built to handle double the capacity, aiming to serve 200 million customers efficiently.
SBI Chairman C S Setty highlighted that leveraging technology allows the bank to acquire customers at one-tenth the cost of a branch, while still delivering personalized experiences.
Its multilingual design further ensures accessibility across India’s diverse population.
New Features for Convenience and Security
YONO 2.0 comes with several new features aimed at making banking easier for everyone:
No net banking required: Customers can now use the app directly without being internet banking users.
Enhanced security: Biometric authentication is available—Face ID for iOS and fingerprint access for Android, alongside traditional MPIN and secure login options.
Multilingual access: Customers across India can use the app in their preferred language, making the platform more inclusive.
The focus is on choice, convenience, and confidence, ensuring that every Indian feels at home in the digital ecosystem.
Seamless and Personalized Banking Experience
YONO 2.0 represents a technological reinvention.
The platform’s code has been rewritten across net banking, YONO, and branch banking, enabling a channel-agnostic customer journey.
This means users can move seamlessly between digital and physical banking touchpoints.
Using advanced marketing technology, the platform will offer personalized and hyper-personalized services based on individual customer profiles.
Banking experiences will now be tailored to each customer’s needs, creating a more efficient and user-friendly digital environment—something SBI calls game-changing for the industry.
