Most people now prefer UPI and online payments, but cash is still needed at times.
Withdrawing money from an ATM is usually simple, but sometimes the cash can get stuck due to a technical issue.
The most worrying moment is when the amount is deducted from your bank account, but you don’t receive the money.
This is where RBI’s rule helps you.
RBI’s Rule: You Get ₹100 Per Day if Refund Is Delayed
If cash gets stuck in the ATM, the first step is to immediately contact your bank’s customer care or send them an email to register the complaint.
According to RBI guidelines, banks must return the deducted amount within 7 working days.
Most banks process the refund within 7–10 days.
But if the refund is delayed beyond 7 days, the bank must pay you ₹100 per day as a penalty.
If the bank still does not follow this rule, you can escalate the issue to the Banking Ombudsman.
Why Does ATM Cash Get Stuck?
Cash may get stuck due to several technical glitches such as:
Faulty ATM machine
Slow network
Issue in the note dispenser
Many banks return the amount within 24 hours, but it is important to monitor your SMS alerts and bank balance regularly.
Safety Tips While Using ATMs
To avoid fraud, always keep these points in mind:
Check the Card Slot
Before inserting your card, inspect the slot for any device or loose part.
It could be a card skimmer that steals card information.
Hide Your PIN
Cover the keypad while entering your PIN.
Hidden cameras may be installed to capture it.
Check SMS Alerts
You should receive an SMS immediately after the transaction.
If not, contact your bank to confirm whether the withdrawal was successful.
Keep a Low Transaction Limit
Set your daily ATM limit to ₹20,000–₹25,000.
This reduces loss if your card is stolen.
Save Your Receipt
The ATM slip contains important account details.
Keep it safe and avoid throwing it near the ATM to prevent misuse.
Using biometric ATMs is also safer, as they add an extra layer of security.
