Punjab National Bank (PNB) is all set to restart its credit card business from November 2025. With a revamped IT system, the bank aims to strengthen its presence in the market.
A dedicated General Manager now leads the credit card division, showing PNB’s serious focus on expanding this segment.
Upgraded Digital Infrastructure
PNB’s Managing Director, Ashok Chandra, confirmed that the bank is overhauling its digital platforms to improve customer experience.
The PNB One mobile app will be updated by September 2025 with new AI-based features, developed in collaboration with Infosys.
A refreshed version of the bank’s business app is also on the way, aimed at making banking easier for corporate customers.
Better Internet and Mobile Banking
Along with mobile apps, PNB plans to improve its internet banking platform. These upgrades are meant to make online banking smoother and more user-friendly.
The bank believes that a strong digital system will boost customer satisfaction and help it compete better with private banks in the retail and payments space.
Strong Push for NPA Recovery
PNB has shortlisted over 100 non-performing asset (NPA) accounts worth ₹4,000–5,000 crore for sale to Asset Reconstruction Companies (ARCs) in the current financial year.
The bank expects to recover 40–50% of the value, and in some cases, even up to 100%, thanks to good asset backing.
This is part of a larger plan to strengthen the bank’s balance sheet by improving recovery efforts.
Looking Ahead
By combining the relaunch of credit cards with a focused effort on cleaning up NPAs, PNB is trying to rebuild its position in the competitive Indian banking sector.
The bank’s new AI-driven digital services reflect its goal to modernize and attract more customers. If successfully implemented, these steps could boost both retail growth and financial stability.
Summary
PNB is preparing to relaunch its credit card business by November 2025, supported by improved IT systems.
Its PNB One app and internet banking will get AI-powered upgrades to enhance user experience.
The bank is also targeting ₹4,000–5,000 crore in NPAs for sale, expecting 40–50% recovery, as part of a plan to improve its financial health.
