In a tragic terrorist attack at Baisaran near Pahalgam, Kashmir—often called ‘Mini Switzerland’—about 27 people lost their lives on Tuesday afternoon, most of them tourists.
This marks the most serious attack in the valley since Pulwama in 2019. In response, the central government and major airlines have taken swift steps to ensure the safe return of travelers from the region.
Air India and IndiGo have announced special flights and relaxed cancellation and rescheduling policies for affected passengers.
Civil Aviation Minister Ram Mohan Naidu is actively monitoring the situation and has also released a customer support number.
Air India Adds Special Flights
Air India has announced two extra flights from Srinagar on April 23: one to Delhi at 11:30 AM and another to Mumbai at 12:00 PM.
All regular Air India flights will continue as scheduled. Additionally, passengers with bookings to or from Srinagar until April 30, 2025, can cancel or reschedule for free and will receive a full refund.
Air India Express Offers Full Refunds
Air India Express is also offering free cancellations and rescheduling for passengers traveling from Srinagar until April 30.
No deduction will be made for cancellations or changes. Travelers can manage bookings via airindiaexpress.com/manage-booking or by using the AI chatbot TIA with the code #SrinagarSupport.
IndiGo Announces Two Extra Flights
IndiGo has introduced two special flights on April 23 due to the current crisis in Srinagar and is also offering free cancellations and date changes.
For more details, passengers can visit goindigo.in or contact +91 124 4973838 / 6173838.
Aviation Minister Closely Monitoring the Situation
Civil Aviation Minister Ram Mohan Naidu has approved four special flights—two to Delhi and two to Mumbai.
Airlines have been directed to stop surge pricing to avoid fare hikes during this critical time.
The Minister has spoken with Maharashtra’s Deputy Chief Minister and Andhra Pradesh Chief Minister N. Chandrababu Naidu, promising all necessary help to ensure the safe return of passengers.
A 24/7 help desk has been set up at Andhra Pradesh Bhavan in New Delhi. Contact: V Suresh Babu (9818395787 / 011-23387089).
He also expressed deep sorrow over the death of Chandramouli Ji from Visakhapatnam in the attack and ordered all arrangements to return his body to his family.
