The Bangalore Urban Consumer Court has ordered Ola Electric to pay ₹20,000 to a customer as compensation for charging repair fees during the warranty period.
The court called this an unfair trade practice and emphasized the importance of following warranty terms and treating customers fairly.
Scooter Issues Ignored, Court Steps In
The case involved a customer who bought an Ola S1X electric scooter in June 2024 with a three-year warranty.
By March 2025, the scooter had problems like a bent rear wheel rim, air leakage, and faulty front brakes.
Even though the scooter was under warranty, the customer was charged ₹1,635 for repairs.
After Ola Electric ignored the customer’s legal notice, the matter was taken to the consumer court.
The court ruled in favor of the customer, asking Ola to refund the repair amount with 6% annual interest, increasing to 8% if not paid within 45 days.
The court also ordered the company to pay ₹20,000 for mental distress and ₹5,000 towards legal expenses.
Court Sends Strong Message on Warranty Obligations
The court criticized Ola Electric for not honoring its warranty, stating that “warranty is not just a word.”
It also expressed concern about frequent complaints related to Ola’s customer service and warned the company to prevent such issues in the future.
This decision sets an example for other companies and highlights the legal and ethical duty to protect consumer rights—especially in the rapidly growing electric vehicle sector in India.
