IndiGo, the airline that recently faced a major crisis, made an important announcement on Thursday. The company said it will offer travel vouchers worth ₹10,000 to passengers who were severely affected between December 3rd
and 5th. However, IndiGo has not yet clarified which passengers will be included in this list.
In a statement, the airline said, “IndiGo sadly acknowledges that some of our customers travelling on December 3, 4, and 5, 2025 were stranded for several hours at airports due to congestion.
We will provide ₹10,000 travel vouchers to these severely affected customers.” The company added that these vouchers can be used for any future IndiGo flight within the next 12 months.
IndiGo also mentioned that this compensation is separate from the earlier amount promised under government guidelines for flights cancelled within 24 hours of departure. That earlier compensation ranged from ₹5,000 to ₹10,000.
Flight Cancellations, DGCA Monitoring, and Leadership Response
According to sources, IndiGo has cancelled 60 flights from Bengaluru airport today—32 incoming and 28 outgoing. Despite this, the airline said it plans to operate over 1,950 flights on Thursday.
The DGCA is closely monitoring the airline after major service disruptions linked to issues in implementing new pilot and crew duty rules.
IndiGo CEO Pieter Elbers has been summoned by the DGCA to provide a complete report with data and updates on the recent operational problems. He is scheduled to meet the regulator on Thursday at 3 pm.
The airline normally operates over 2,200 flights daily under the winter schedule. However, the government has reduced this by 10% to help IndiGo stabilize operations after cancellations peaked at 1,600 on December 5.
On Wednesday alone, the airline cancelled 220 flights from major airports—Delhi, Bengaluru, and Mumbai—with Delhi seeing the highest number at 137 cancellations.
IndiGo Chairman Vikram Mehta spoke publicly about the crisis for the first time in 10 days. He apologized for the disruptions and said the situation was caused by several internal
and external unexpected factors, including minor technical glitches, winter schedule changes, bad weather, increased aviation congestion, and challenges related to updated crew rostering rules.
