The Employees’ Provident Fund Organisation (EPFO) is continuously working to make online services easier for its members, employers, and pensioners.
This includes resolving grievances, improving digital life certificate submissions, and offering doorstep services for senior citizens.
Millions of Grievances Handled Efficiently
EPFO handles a huge number of complaints every year through portals like CPGRAMS and EPFiGMS.
In 2025, 2.33 lakh grievances were received on CPGRAMS, with 2.28 lakh resolved.
On EPFiGMS, 17.54 lakh grievances were lodged, and 17.20 lakh were resolved.
Member queries are also addressed through EPFO call centers and social media, ensuring issues are tackled quickly.
Helping Elderly Pensioners with Life Certificates
Many senior pensioners face problems submitting digital life certificates, especially due to biometric authentication issues like:
Fingerprint failures in old age
Iris recognition problems after cataract surgery
Difficulty visiting banks or EPFO offices
To tackle this, EPFO has introduced:
Doorstep Life Certificate Service: In partnership with India Post Payments Bank, pensioners who cannot visit offices can get free life certificate services at home.
Face Authentication: Nearly 49% of digital life certificates in 2025 were submitted using Aadhaar-based face recognition, showing strong adoption.
Outreach Programs: Initiatives like Nidhi Aapke Nikat, held monthly in districts, help pensioners resolve issues directly.
Tips to Avoid Pension Claim Rejections
To ensure a smooth pension settlement, EPFO subscribers should:
Update Aadhaar and bank details in their UAN records
Complete e-nomination and family details
Verify date of birth and service history
Check that employer contributions are correctly deposited
Submit all supporting documents, especially for death-related claims
Keeping records updated well before retirement can speed up pension processing and prevent unnecessary delays.
