There’s great news for air travelers! The Directorate General of Civil Aviation (DGCA) has issued new guidelines that ensure passengers will now receive complete information about their rights and available facilities when booking a flight.
Here’s how this new directive will benefit passengers:
What Does the DGCA’s New Directive Say?
The DGCA has mandated that all airlines must provide a link to the Passenger Charter immediately after a ticket is booked.
This link will be sent via SMS or WhatsApp and will contain comprehensive information about the passenger’s rights, rules, and grievance redressal mechanisms.
This will help passengers easily resolve any issues that may arise during their travel.
Additionally, the Passenger Charter link will be prominently displayed on the airline’s website and the ticket itself, ensuring that passengers can quickly access the relevant details.
Benefits for Passengers
This new directive will provide significant benefits to passengers:
Clear Rights Information: Passengers will now have easy access to information about their flight-related rights, compensation for delays or cancellations, baggage rules, and more.
Grievance Redressal: Passengers often face challenges like flight cancellations, denied boarding, or baggage issues, but many don’t know how to address these problems.
With this new system, they will have the necessary tools and knowledge to take action and resolve their issues.
SpiceJet’s Implementation
Following the DGCA’s order, airlines have begun implementing these changes.
SpiceJet is one of the first airlines to start sending passengers information about their rights as part of the ticket booking process.
IndiGo is also preparing to roll out this feature soon. Other airlines are updating their systems to ensure all passengers have access to this crucial information.
Immediate Details About Flight Cancellations
The Passenger Charter will also clarify what compensation passengers are entitled to if their flight is cancelled or delayed.
It will outline the services airlines must provide, including hotel stays and other necessary facilities.
Additionally, passengers will be informed of their rights if their baggage is lost or if they are denied boarding.
