As online shopping continues to grow, so do customer complaints. From receiving damaged or wrong items to falling victim to e-commerce scams, concerns are rising.
In response, Amazon is taking a strong step to tackle a key issue — tampered packages.
What’s the Problem?
With millions of deliveries made every day, Amazon has become essential for shoppers. But along with the convenience, there are risks. In India, customers have reported:
Fake or low-quality products
Items switched inside packages
Boxes arriving already opened or damaged
A recent Bureau of Indian Standards (BIS) raid at an Amazon warehouse in Kalamassery, Kerala added to the alarm.
The investigation focused on cheap Chinese imports being sold under the guise of genuine products.
Amazon’s New Safety Feature: Tamper-Proof Seals
To tackle the issue, Amazon has introduced tamper-detection packaging. This smart solution helps customers identify any tampering before opening the box.
How it works:
Amazon now uses special sealing tape with a white dot.
If someone tries to break the seal using tools or heat, the dot changes color to pink or red.
A white dot means the package is safe and untouched.
A pink or red dot signals possible tampering.
This gives customers an easy way to check the integrity of their delivery.
What Should You Do as a Customer?
Amazon recommends these steps when your order arrives:
✅ White dot? The package is safe to open
???? Pink or red dot? Do not accept the package
???? Take a photo of the seal
???? Report it to Amazon customer service right away
This quick check can help protect you from fraud or product swaps.
Currently for Medicines and Cosmetics Only
At this stage, Amazon is using tamper-proof seals mostly on medicines and cosmetics — categories where safety and authenticity are vital.
However, the company plans to expand the feature to other product types soon.
Why This Is Important
As fraud in online shopping increases, this is an important move for consumer protection. It also sends a message to dishonest sellers: Amazon is serious about quality and safety.
As e-commerce becomes more part of everyday life, protecting customer trust is crucial. Features like this help ensure you can shop with confidence and peace of mind.
