Due to the rising number of bank robberies, HDFC Bank has introduced major changes to its locker rules. Here’s a simple explanation of all the new updates and guidelines customers should know.
Biometric Authentication Now Mandatory for Lockers
HDFC Bank has made Aadhaar-based biometric authentication compulsory for all locker holders.
This means that before a locker can be opened, the customer must verify their identity using biometric details such as a fingerprint or iris scan. These details will be matched before the customer is allowed to enter the locker room.
This step has been taken to prevent misuse or unauthorized access to lockers. In addition, a bank employee will always remain present outside the locker room to ensure that the customer properly closes the locker after use.
Locker Rent Increased from April 1, 2026
HDFC Bank has also announced an increase in locker rent effective April 1, 2026.
In metro cities, the annual rent for a small locker will be ₹5,000
The annual rent for a large locker will be ₹15,000
These charges are inclusive of taxes. The bank has also advised customers who have not yet signed their locker agreement to complete the process as soon as possible.
What You Should and Should Not Keep in a Locker
Customers should use bank lockers only for storing valuables such as important documents and jewelry. Items that are not allowed in lockers include cash, weapons, or any type of narcotic substance.
Customers should also ensure that they have registered a nominee for their locker. Many people believe that banks are not responsible for any loss of items kept in lockers.
However, as per new RBI rules, if any loss occurs due to the bank’s negligence, the bank may have to compensate the customer up to 100 times the annual locker rent.
