State-owned Indian Overseas Bank (IOB) has launched a new Online Death Claim Settlement Portal to make life easier for families during difficult times.
The new digital platform allows legal heirs to complete the entire claim process from home — without repeated bank visits or long paperwork procedures.
A Simple and Secure Online Process
The portal acts as a one-stop solution for death claim settlements.
Claimants can enter their details, provide the deceased customer’s account information, and upload all required documents directly on the website.
Everything is handled online in a secure environment.
One of the key features is real-time tracking.
Families can monitor the progress of their claim at every stage, bringing much-needed transparency and peace of mind.
Faster Settlement, Less Hassle
IOB has introduced a simplified process for claims up to ₹15 lakh.
For these cases, no third-party surety is required — removing a major hurdle that families often face.
The bank has also promised to process claims within a strict 15-day timeline.
This time-bound commitment is aimed at reducing stress and financial uncertainty for grieving families.
A Bigger Digital Push
Alongside the claim portal, IOB has also launched a redesigned corporate website powered by the Liferay Digital Experience Platform (DXP).
The new website offers a smoother, more user-friendly interface and a personalized experience for customers.
With this step, IOB is blending modern technology with compassionate banking services.
Why This Move Matters
Handling financial matters after the loss of a loved one can be overwhelming.
By moving the death claim process online and simplifying documentation, IOB is reducing both emotional and procedural burdens.
This initiative reflects the bank’s broader digital transformation strategy — focusing not just on technology, but on delivering services with empathy and efficiency.
