The Department of Telecommunications (DoT) has strengthened its fight against cyber fraud by allowing citizens to report suspicious calls, messages, and links through the Chakshu facility, part of the Sanchar Saathi initiative.
The government shared this update in Parliament on Thursday, highlighting how public participation is helping curb telecom misuse.
Massive Action Taken on Citizen Reports
Based on alerts received from citizens, authorities have taken strong action:
39.43 lakh mobile connections have been disconnected
2.27 lakh mobile handsets have been blacklisted
1.31 lakh SMS templates have been blocked
These steps aim to stop fraudsters from misusing telecom services.
What Kind of Frauds Can You Report?
The Chakshu facility allows users to report suspected fraud messages or calls, even if no money has been lost.
Fraud categories include:
Fake customer care calls
Impersonation scams
Phishing links
Investment and trading frauds
Online job offers and lottery scams
Since its launch, 7.7 lakh suspected fraud communications have been reported by citizens.
2025 Saw a Surge in Fraud Reports
In 2025 alone, the platform received over 5.19 lakh complaints.
The most common cases involved:
KYC and payment-related frauds
Fake government agency impersonation
Investment and stock trading scams
The government clarified that Chakshu is meant only for reporting attempted frauds.
What If Money Is Already Lost?
Cases involving actual financial loss are handled separately by the Indian Cyber Crime Coordination Centre (I4C) under the Ministry of Home Affairs.
This ensures faster action and better coordination in serious cybercrime cases.
Digital Intelligence Platform Adds Another Layer of Safety
To further prevent telecom misuse, the DoT has launched the Digital Intelligence Platform (DIP).
This secure system allows real-time information sharing among stakeholders.
More than 1,200 organisations are connected to the platform, including:
Police forces across states and UTs
Banks and payment operators
Telecom and UPI service providers
WhatsApp and other digital platforms
₹1,000 Crore Fraud Prevented So Far
Using data shared through DIP, stakeholders have prevented financial frauds worth over ₹1,000 crore by blocking suspicious transactions and issuing alerts.
The government also revealed that WhatsApp has removed 28 lakh accounts linked to fraudulent mobile numbers.
Why This Matters
The Chakshu facility shows how citizen reporting combined with technology can significantly reduce cyber fraud.
By reporting suspicious calls or messages early, users help authorities stop scams before real damage happens.
