Managing recurring payments on UPI just got simpler.
The National Payments Corporation of India (NPCI) has strengthened its monitoring of AutoPay transactions to prevent unclear billing practices and give customers better control over their subscriptions.
NPCI has launched a central portal, upihelp.npci.org.in, where users can view and manage all their UPI AutoPay settings in one place.
This move aims to stop e-commerce platforms from using confusing tactics that push users into automatic monthly payments that are hard to track or cancel.
Key Features of the New AutoPay Rules
Under the new rules:
Customers can see all active AutoPay mandates in the Manage Bank Account or AutoPay section of any UPI app.
Porting AutoPay is now possible, allowing users to move their recurring payments from one UPI app to another.
Merchants can also update their payment provider or UPI ID without affecting existing subscriptions.
Security and privacy are top priorities. Users must enter their UPI PIN to make any AutoPay changes.
An AutoPay can be ported only once every 90 days, and apps cannot force users to switch repeatedly by offering incentives like cashback.
All AutoPay data is strictly for display purposes and won’t be used for any other reason.
Introducing the ‘UPI Help’ Platform
To make things even easier, NPCI has launched a new platform called ‘UPI Help’, which guides users through the AutoPay process via conversation-based assistance.
All UPI network companies must implement these changes by December 31, 2025.
Until then, the old rules will continue to apply. With these updates, users will have full visibility and control over their recurring payments, making UPI AutoPay safer and more user-friendly.
