The Central Pension Accounting Office (CPAO) has directed all authorised banks to ensure that every Central Civil Pensioner and Family Pensioner receives a monthly pension payment slip without fail.
This order was issued through a new Office Memorandum dated 25 November 2025 after pensioners continued to report non-receipt of their slips.
Banks Must Issue Pension Slips Every Month
Despite an earlier instruction in February 2024, many pensioners still did not receive detailed pension slips.
These slips are essential for tracking:
Monthly pension credits
Deductions
Arrears and revised Dearness Allowance (DA)
Tax adjustments
The latest Finance Ministry directive requires all Centralised Pension Processing Centres (CPPCs) of authorised banks to issue slips every month after pension is credited.
Banks are instructed to send these slips through all available modes, including email.
If a pensioner’s email ID is not available, banks must collect and update it to ensure digital delivery.
The CPAO has stressed that providing pension slips is mandatory, not optional, as many elderly pensioners rely on them for financial planning, tax records, and grievance redressal.
Why Pension Slips Matter
A pension slip provides detailed information such as:
Basic pension or family pension
Dearness Relief (DR) break-up
Arrears or revisions
TDS deductions
Bank credit details
For pensioners, especially those above 70, this slip is often the only monthly record showing what was credited and why deductions were made.
Life Certificate Submission Deadline
Alongside pension slips, pensioners must remember that today is the last date to submit their annual life certificate for 2025.
This certificate is mandatory for:
Central Government pensioners
Family pensioners
Pensioners drawing through banks
Life certificates can be submitted digitally through Jeevan Pramaan (Digital Life Certificate), face authentication apps, bank branches, post offices, or doorstep banking services.
Failure to submit the certificate may result in temporary suspension of pension until verification is complete.
Using digital modes is encouraged to avoid queues and delays.
What Pensioners Should Do
Update Email ID with the pension-disbursing bank for receiving slips
Check for monthly pension slips starting December 2025
Submit the life certificate if not already done
Contact CPAO at toll-free 1800-11-7788 for unresolved issues
The CPAO reminds banks that the responsibility for timely issuance of pension slips lies squarely with the CPPCs.
