The Central Pension Accounting Office (CPAO) has instructed all authorized banks to send monthly pension slips to every central civil pensioner and family pensioner without fail.
This order was issued through a new Office Memorandum (OM) by the Ministry of Finance on November 25, 2025.
The directive came after the CPAO received complaints that many pensioners were not getting their pension slips on time.
Instructions Given to Banks
The CPAO said that although banks were earlier directed on February 28, 2024, to send detailed pension slips, many pensioners are still not receiving them.
Pension slips include important details such as monthly pension credit, deductions, arrears, revised DR, and TDS. Therefore, banks must send them every month without fail.
According to the new order:
CPPCs of all authorized banks must issue pension slips immediately after pension or family pension is credited.
Pension slips should be sent through all available methods, with priority given to email.
If a pensioner’s email ID is not on record, the bank must update it immediately.
Why Pension Slips Matter
Pension slips are a highly trusted financial document for pensioners, especially those above 70 years. They contain:
Basic Pension/Family Pension
Dearness Relief (DR) breakup
Details of arrears or any amendments
TDS deduction information
Complete details of the credited amount
These slips are essential for financial planning, tax purposes, and resolving any pension-related issues.
Last Day to Submit Life Certificate
The directive also reminds pensioners that today is the last date to submit the annual life certificate for 2025.
All categories of pensioners—central government, family pensioners, and those receiving pensions through banks—must submit it.
Life certificates can be submitted through:
Jeevan Pramaan (Digital Life Certificate)
Face Authentication App
Bank branches
Post Offices
Doorstep banking services (available in many cities)
If not submitted, the pension may be temporarily stopped.
Reminder of Previous Circular
The new OM also refers to a circular issued in February 2024 with the same instructions.
Due to repeated complaints, the CPAO has again instructed banks that CPPCs are fully responsible for sending pension slips on time.
What Pensioners Should Do Now
Update your email ID with your bank.
Expect your monthly pension slip starting December 2025.
If you have not submitted your life certificate yet, submit it immediately.
For any issues, contact the CPAO helpline: 1800-11-7788.
