Due to a technical glitch at Delhi Airport, over 100 flights are currently delayed, causing inconvenience to many travelers.
While delays and cancellations can be stressful, passengers have rights and options to seek compensation or refunds.
Knowing the rules can help you get the services you’re entitled to.
What Airlines Must Provide
If your flight is delayed or cancelled by more than 2 hours, airlines are required to offer certain services under the DGCA Passenger Charter:
Free meals during the waiting period
Hotel accommodation if the delay requires an overnight stay
Full refund of the ticket or rebooking on the next available flight
Many passengers are unaware of these rights, but airlines must follow them.
Using the AirSewa App for Complaints
If an airline does not resolve your issue, you can file a complaint on the AirSewa app or portal, developed by the Ministry of Civil Aviation.
This app helps travelers with:
Flight status updates
Lodging complaints
Airport facilities information
Solutions for lost luggage or other issues
How to use the AirSewa app
Download the app from Google Play Store or Apple App Store
Sign up or log in using your mobile number
Go to the ‘Grievance Redressal’ section
Select your airline
Upload your boarding pass, PNR, and receipts, then click Submit
If your complaint is not resolved within 30 days, you can escalate it to the DGCA Grievance Officer.
Knowing these steps can save you time, stress, and money when dealing with flight delays or cancellations.
