The Directorate General of Civil Aviation (DGCA) has proposed new rules to make air travel fairer and more transparent for passengers.
The changes aim to fix long-standing issues with refunds, cancellations, and unclear airline policies that often frustrate travellers.
Passengers can share their feedback on these draft rules until November 30, after which the final policy will be released.
48-Hour Free Cancellation Window
One of the biggest changes is a 48-hour “look-in window”. Under this rule, passengers will be able to cancel or modify their flight bookings within 48 hours of purchase — without paying any penalty.
However, this benefit applies only if the ticket is booked directly through the airline’s official website.
It won’t apply to:
Domestic flights departing within 5 days, or
International flights departing within 15 days.
After the 48-hour window ends, normal cancellation charges will apply.
Faster and Fairer Refunds
The DGCA also wants to end refund delays and confusing deductions.
Under the new proposal:
Refunds for credit card bookings must be processed within 7 days.
Cash bookings should be refunded immediately.
Agent bookings must be refunded within 21 working days.
Even for “non-refundable” tickets, passengers should get a full refund of taxes and airport fees.
Airlines cannot charge extra processing fees for refunds.
Additionally, refund details and cancellation charges must be clearly shown before booking a ticket.
Flexibility for Errors and Emergencies
Passengers will now be able to correct name spelling errors within 24 hours of booking on the airline’s website, completely free of charge.
For medical emergencies, airlines may offer refunds or credit shells, giving passengers flexibility during unforeseen situations.
Transparent Charges and Passenger Choice
Under the proposed rules, credit shells (holding your refund amount for future travel) will only be created if you choose that option — it won’t be automatic anymore.
Airlines also cannot charge cancellation fees higher than the basic fare plus fuel surcharge, ensuring fairer deductions.
Foreign airlines operating in India must follow their own country’s rules, but also comply with Indian refund standards.
What This Means for Travellers
If approved, these new rules could make a huge difference for Indian flyers.
They would ensure faster refunds, clear policies, and better flexibility, helping restore trust between airlines and passengers.
The DGCA’s proposal marks a strong move toward passenger-first air travel — where transparency, fairness, and convenience take center stage.
