Zoho has upgraded its email and collaboration suite, Zoho Workplace, with advanced AI features powered by Ask Zia, the company’s conversational AI assistant.
Users can now find emails, summarise conversations, and draft or send new emails using simple prompts.
The suite, which includes Zoho Mail, Zoho Sheet, Zoho Tables, and Zoho Cliq, allows teams to handle routine communication tasks hands-free, making collaboration faster and more intuitive.
AI Tools Streamline Business Operations
Zoho has also rolled out free agentic AI tools designed to save time and boost productivity:
Lead Generation Agent: Automatically scans unread emails, identifies potential sales inquiries, and converts them into actionable leads.
This reduces manual filtering for sales teams.
Zoho Tables AI Insights: Users can quickly build databases using sample data, linked fields, and templates.
AI features like Sentiment Analysis and Language Detection help understand the tone, intent, and context of the data.
These tools make it easier for teams to manage information and focus on more strategic work.
Enhancing Customer Support and HR with AI
Zoho is bringing AI to customer experience and talent management:
Zoho Desk: Introduces specialized AI agents for ticket management.
The Resolution Expert Agent documents resolutions automatically and creates summarised references, enabling support teams to resolve future issues faster.
Zoho Recruit: Uses AI to match candidates with job openings more effectively.
The AI-Assisted Assessment Generator creates custom assessments with questions, answers, and scoring weights tailored to each role.
These features help businesses deliver faster support and make smarter hiring decisions.
Driving the Future of Work
By embedding agentic AI across its ecosystem, Zoho is empowering users to automate daily tasks, make better decisions, and focus on higher-value activities.
This step strengthens Zoho’s position as a leader in intelligent business software and sets a new standard for AI-driven workplace productivity.
