E-commerce companies are rapidly growing in the country, but concerns are also rising about how these platforms operate.
Recently, cases have emerged where customers are being charged extra fees for selecting the cash on delivery (COD) option.
In response, the government has taken a strict stance and launched investigations against such practices.
E-Platforms Under Investigation
The Department of Consumer Affairs is probing e-commerce platforms that impose additional charges on COD payments.
Union Minister Prahlad Joshi, in a recent tweet, called these tactics “dark patterns”—deceptive methods that mislead consumers into paying more.
He further stated that the government will take strict steps to safeguard consumer rights and bring reforms that improve transparency in the e-commerce sector.
Handling Charges and Consumer Complaints
The issue gained attention when several users posted screenshots on social media showing “payment handling charges” added on COD orders.
Many customers also complained about “rain fees” and other extra costs on apps like Zomato, Swiggy, and Zepto.
Following these complaints, Joshi announced that such cases will be fully investigated and tough action will be taken against companies violating consumer rights.
Government Plans for New Law
The government has already warned e-commerce companies against unfair practices and is now preparing new laws to address “dark patterns” and overcharging.
The aim is to ensure complete transparency in online shopping, where consumers are not misled by hidden costs or confusing payment options.
With these steps, the government hopes to make e-commerce safer, more transparent, and consumer-friendly.
