Food delivery platforms Zomato (now renamed Eternal) and Swiggy have stopped offering surge fee discounts to their loyalty program members during the rainy season.
This update was seen in the latest versions of their apps. Now, users of Zomato Gold and Swiggy One will also need to pay extra delivery charges during rain, just like regular users.
Earlier, only non-loyalty users had to pay this extra charge. The change comes as both companies are under pressure from investors to improve their financial performance.
Financial Status of Zomato’s Eternal and Swiggy
Eternal, the parent company of Zomato, saw its net profit drop 78% year-on-year, falling to Rs 39 crore in the March 2025 quarter.
In comparison, it earned Rs 175 crore in March 2024 and Rs 59 crore in December 2024.
Swiggy’s financial condition worsened further. Its net loss for the March 2025 quarter jumped over 94% from Rs 554.77 crore to Rs 1,081.18 crore compared to the same time last year.
This huge loss is mainly due to spending on quick commerce. However, these losses are somewhat covered by profits from food delivery.
Both companies are now focusing more on food delivery to support their quick commerce plans.
Platform Fee Hiked Five Times in a Few Months
Lately, both Zomato and Swiggy have tried to make more money from each order. One way is by raising the platform fee.
Earlier, the fee was Rs 2 per order, but now it has gone up to Rs 10 in most cases.
To understand the impact, consider that both companies deliver over 20 lakh food orders each day.
With Rs 10 charged per order, each company is now making at least Rs 2 crore extra daily just from these platform fees.
