The central government has taken a firm stance against companies selling electronic goods.
They have mandated that no company should deceive consumers regarding warranties.
Clear instructions have been issued to manufacturers, requiring them to provide accurate information about warranty periods to customers.
Companies must ensure that buyers receive correct details about the warranty period of their products.
The central government clarified that the warranty for any electronic product starts from the date of sale, not from the manufacturing date. This condition can shorten the product’s warranty period.
According to the report, under section 2(9) of the Consumer Protection Act, customers have the right to receive information about the service, quality, quantity, capacity, purity, standard, and price of any product before making a purchase.
The original warranty is very short
Consumers often receive vague information about product warranties, often hiding many conditions.
For example, a product may claim a warranty of 5 to 10 years, but closer inspection reveals a much shorter actual warranty period with added conditions.
Sometimes, warranties only cover specific parts, which can be misleadingly presented.
Preparations to take strict action against misleading advertisements
The central government plans to release guidelines within 125 days to address misleading advertisements, surrogate advertisements, greenwashing, and unsolicited calls by IAS coaching institutes, aimed at safeguarding consumer interests.
This action follows an increase in cases where consumer rights have been violated due to misleading advertisements and unethical practices that deceive people into making purchases.
Two sources familiar with the situation stated, “We are in the process of finalizing guidelines for various consumer-related issues. It is anticipated that all guidelines will be completed in the coming months and published for public feedback. These guidelines will be issued by the Central Consumer Protection Authority.”
As per the draft regulations, coaching institutes preparing students for civil services exams will be prohibited from using personal information of top scorers in their advertisements without their permission.
These measures are part of a broader initiative to combat misleading and deceptive business practices.
This ensures that consumers are not misled by false claims made by such entities.
