Sometimes, entering the wrong mobile number while recharging can become a costly mistake. Many users accidentally recharge someone else’s number and then wonder whether they can get their money back.
The process is different for Jio, Airtel, and Vi users. However, one thing is common: a refund is not guaranteed for every successful wrong recharge.
Therefore, users should take action as soon as they realize the mistake.
What Should Jio Users Do?
Jio allows users to cancel or reverse an incorrect recharge, but certain terms and conditions apply. This facility is available only for recharges made through the MyJio app or Jio.com.
For normal plans, users can cancel the recharge within three hours of a successful recharge. To do this, open the MyJio app and go to Recharges & History.
Select the recharge you want to cancel and choose the Cancel Plan option. Depending on the applicable terms and eligibility, the refund can be received as MyJio Store Credit or through the original payment method.
If the recharge was made to the wrong Jio number, the refund will still depend on Jio’s terms and eligibility conditions.
What Should Airtel Users Do?
If you accidentally recharge the wrong Airtel number, you should act quickly. You generally have around 2 to 3 hours to resolve the issue, provided the person who received the recharge has not used the data or calling benefits.
To raise a complaint, open the Airtel Thanks app and go to Help & Support. Then select Facing issue with recent recharge.
After that, choose the Wrong Recharge option and register your complaint through the chatbot.
What Should Vi Users Do?
Vi users can request help for a wrong recharge through SMS. You need to send the SMS from your mobile number within 24 hours of the recharge.
Use this format:
WRR <wrong number> <correct number> <recharge amount> <transaction ID>
Send the SMS to 144.
If this method does not work, you can contact Vi customer care by calling 199 or email your complaint to customercare@vodafoneidea.com.
If the recharge failed but the money was deducted from your account, Vi says the amount will be refunded within seven working days.
