New Delhi: Airtel users across India experienced a major service outage on Monday, facing problems with both calls and internet connectivity.
Thousands Report Issues with Airtel Network
According to outage-tracking platform Downdetector, more than 2,300 users had reported issues by 4:04 PM.
The problems affected both voice calls and mobile data, with reports coming in from metro cities like Bangalore, Mumbai, and Delhi, indicating a nationwide issue.
Airtel Confirms Network Outage
Airtel acknowledged the outage on its official social media account, stating:
The company stated, “We are currently experiencing a network outage. Our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience caused.”
Customers Face Hours-Long Disruptions
Angry users took to social media, complaining that the network problems had lasted for hours. Many said they could not make or receive calls, while others faced issues with SMS services as well.
Users Raise Concerns Over Data Deductions
Some customers also reported unexplained data usage, saying their 4G data was being consumed even though they were subscribed to 5G plans.
This raised questions about the reliability of Airtel’s infrastructure. One user posted on X:
Some users also reported that they were being charged for data on 4G networks, even though they had active 5G plans. This led to questions about Airtel’s service quality and network reliability.
One user posted, “@Airtel_Presence @airtelindia services are completely down. Calls and messages are not working. This is causing serious problems. Please fix it soon and let us know when it will be restored.”
#AirtelDown Trends on Social Media
The hashtag #AirtelDown quickly started trending on X as customers across the country reported similar issues. One user wrote:
Another user added, “If you’re an #Airtel user and can’t make calls, you’re not the only one. It looks like a major outage.”
The hashtag #AirtelDown started trending on X, with users from different parts of India confirming that the issue was not just in Delhi-NCR, but much more widespread.
One person even told others not to panic if they couldn’t reach friends or family, as the problem was nationwide.
Another user urged people not to panic if they couldn’t reach family or friends, saying it was a nationwide issue.
No Timeline for Restoration Yet
While Airtel has confirmed that their teams are working on fixing the issue, the company has not yet provided a timeline for when services will be fully restored.
Customers are advised to stay patient as efforts to bring services back to normal continue.
