Swiggy, a prominent player in the online food delivery industry, has decided to raise its platform fee for food orders, following in the footsteps of rival Zomato.
The platform fee per order has increased from Rs 2 to Rs 3, with Swiggy justifying the decision as a common industry practice.
This change applies exclusively to Swiggy’s food delivery service and does not impact Instamart orders.
Increment in Platform Fee
Swiggy’s move to raise the platform fee for food orders from Rs 2 to Rs 3 aligns with industry standards.
The company’s spokesperson emphasized that the change is now effective in most cities where Swiggy operates.
Uniform Fees on Food Delivery
Swiggy’s platform fee pertains solely to its food delivery service, distinguishing it from Instamart orders.
Earlier this year, in April, Swiggy introduced a platform fee of Rs 2 per order, irrespective of the cart value.
This aligns with the fee structure that Zomato also recently implemented, raising their platform fee from Rs 2 to Rs 3 in August.
It’s worth noting that Zomato began applying platform fees to Zomato Gold users, who were previously exempt.
Swiggy’s Supportive Initiatives
In a separate development, Swiggy has facilitated the disbursement of over Rs 450 crore in loans to more than 8,000 restaurant owners through its capital assistance program.
Launched in 2017, this unique program aims to bridge the financing gap for restaurant owners, empowering them to thrive in the challenging industry.
Swiggy’s statement reveals that over 8,000 restaurants have already availed loans, with 3,000 more expected to secure financial assistance in 2022.
Swiggy continues to evolve its business model, maintaining competitiveness while also supporting its restaurant partners.
