Pakistan Airspace Closed: Following Pakistan’s decision to close its airspace to Indian aircraft, the Directorate General of Civil Aviation (DGCA) issued an important advisory to airlines.
The advisory focuses on providing better services and information to passengers in case of flight rerouting and possible delays due to the airspace closure.
Changes in International Routes
The DGCA explained that the closure of Pakistan’s airspace and new flight restrictions have led to changes in the routes of many domestic and international flights.
These changes may increase flight duration, and in some cases, technical stops or halts may be required.
Airlines have been instructed to inform passengers clearly about the reasons for any route changes, the expected total travel time, and if there are technical halts, to explain that they are only for operational purposes, meaning passengers will generally not need to disembark.
DGCA’s Instructions for Airlines
Communication with Passengers: Airlines must keep passengers updated through SMS/email alerts and provide information at check-in about any changes.
Catering Changes: Meals and refreshments should be provided based on the new routes to ensure passengers have enough food and water throughout the flight.
Airlines should also consider special dietary needs.
Medical Support: Given the longer flights, airlines must ensure the availability of medical kits, first aid, and ambulances at airports with technical stops.
Customer Support and Crew Briefing: Airlines must inform customer support, ground staff, call center teams, and inflight crews in advance about potential delays and route changes.
This will help passengers get timely assistance and allow for quick action if they miss a connecting flight.
