Ola’s Chief Executive Officer (CEO), Bhavish Aggarwal, has introduced a new service called ‘Hyper Service’ aimed at Electric Vehicle (EV) customers.
This initiative is designed to enhance the service experience for customers.
With Hyper Service, Ola plans to significantly expand its service network to address issues like long wait times for scooter repairs.
Key Features of Hyper Service
Expansion of Service Centers: Ola Electric aims to improve and expedite after-sales service.
Aggarwal announced on X that the company intends to double its service centers from 500 to 1,000 by December.
This expansion will provide quicker and more accessible repair options for Ola Electric users across India.
Training for Mechanics: The company also plans to train 100,000 third-party mechanics through its network partner program.
These mechanics will be equipped to service electric vehicles by December 2025.
Repair Guarantees: Ola offers a one-day repair guarantee. If a repair takes longer than expected, customers will receive a backup Ola S1 scooter.
Additionally, those with an Ola Care+ subscription will get free Ola cab coupons while their vehicle is being repaired.
Home Service and AI Maintenance
With the upcoming MOVEOS 5 update in October, Ola will introduce an AI-powered proactive maintenance service.
This feature will use remote diagnostics to identify and resolve vehicle issues, allowing customers to receive repair services at home.
There have been numerous complaints about Ola’s service nationwide, with some customers expressing frustration by damaging vehicles in front of service centers, and one even setting a service center on fire.
