Life Insurance Corporation of India (LIC) has introduced a new digital facility, “One Man Office” (OMO), for its agents and sales team to simplify and enhance their work efficiency.
With this tool, LIC agents can seamlessly manage everything from selling policies to providing customer service directly from their mobile phones.
This initiative will not only streamline agents’ tasks but also ensure faster and improved services for customers.
What is ‘One Man Office’ (OMO)?
LIC CEO and MD, Siddhartha Mohanty, described OMO as a game-changing tool for agents.
He emphasized that it will not only strengthen the insurance industry but also improve customer service by enabling access anytime, anywhere.
With OMO, agents can manage all their office tasks directly from their mobile phones, making their work more efficient and convenient.
Key Features of ‘OMO’
Quick and Easy Policy Sales
With OMO, agents can sell policies within minutes. They can explain insurance plans to customers and onboard them instantly.
Seamless Premium and Customer Service
Premium payments, loan processing, and claims have become hassle-free. Agents can now handle all customer-related tasks digitally and efficiently.
Efficient Business Tracking
OMO’s tracking system allows agents to monitor every deal and report, providing a clear overview of their performance.
Continuous Learning and Improvement
A built-in knowledge center offers ongoing training and updates, helping agents stay informed and enhance their skills.
Enhanced with ANANDA Platform
OMO operates through the ANANDA (Atmanirbhar Agents New Business Digital Application) platform, featuring:
- Premium Calculator: Simplifies plan explanations for customers.
- E-NACH Registration: Enables automatic online payments.
- Online Loan Applications & Document Submission: Eliminates paperwork.
- Online Claim Document Submission: Ensures a fast and easy process.
A Digital Transformation for LIC Agents
LIC’s new digital tool, OMO, is set to revolutionize the way agents work. This platform will not only simplify their tasks but also support LIC’s goal of achieving ‘Insurance for All by 2047.’
With a fully digital office at their fingertips, agents can efficiently manage their work and cater to customer needs seamlessly.
