The IRCTC has introduced some changes to the ticket booking process using the website or app.
The IRCTC app is available on the Google Play store and the Apple App Store.
It is now mandatory for users to get their phone numbers and email IDs verified before booking tickets on its app or website.
Customers will not be able to book tickets without verification.
The new rules are also applicable to those who have not booked tickets online since the onset of the COVID-19 pandemic.
How To Verify Personal Details
Step 1: Head to the IRCTC website or app
Step 2: Navigate to the verification window
Step 3: Enter the registered mobile number and email ID
Step 4: You will see an option for verification on the right and an edit button on the left.
If you want to change both, or either, tap on the editing option. If not, go for verification.
Step 5: After adding the details, you will receive a one-time password (OTP) on your phone number or email ID for verification.
Booking After Verification
Step 1: Go to IRCTC portal or app
Step 2: Log in using your credentials username and password
Step 3: Enter source station, destination, date of journey, and class of coach
Step 4: From a list of trains that appears, select one and click on ‘Book Now.’
Step 5: Enter details – passenger name, age, gender, berth preference, choice of food/no food etc.
Step 6: Click on ‘Make Payment,’ choose the mode of payment and complete the transaction.
Once the process is completed, IRCTC will send the booking confirmation and journey details on the registered mobile number and email address.