Dubai Airport Click and Travel service is designed to make immigration faster, with passport-control procedures taking around 12 to 15 seconds in eligible cases.
The mobile system allows immigration officers to process passengers using handheld devices instead of relying only on fixed counters.
The service was officially launched by Dubai’s General Directorate of Residency and Foreigners Affairs on September 7, 2026, after being tested during a pilot phase.
Dubai Airport Click and Travel Service
Under the new system, immigration officers can move through the airport with secure mobile devices and approach passengers directly.
This means travellers do not always need to stand at a fixed immigration counter for the process.
The technology combines biometric verification, facial recognition and electronic passport reading to complete immigration procedures.
The aim is to make passenger processing more flexible, particularly when queues become crowded.
During its trial phase, the system processed more than 31,000 passengers before the official launch.
Authorities are using the mobile approach to help manage passenger movement and respond to congestion more quickly.
Who Can Use Click and Travel?
The service is available to UAE citizens, UAE residents, GCC nationals and international visitors travelling through Dubai airports, according to information reported after the official rollout.
However, passengers do not need to download an app or complete a separate process to use the service.
Immigration officers can decide when mobile processing is appropriate and carry out the required checks using their devices.
Immigration Can Take Just 12 to 15 Seconds
One of the biggest attractions of the new system is its processing speed.
The mobile immigration transaction can reportedly be completed in approximately 12 to 15 seconds.
The system also allows officers to move to areas where passenger congestion is building rather than remaining tied to individual counters.
This can give airport authorities greater flexibility during busy travel periods.
What It Means for Dubai Travellers
The new service is part of Dubai’s wider push to use technology to improve airport procedures.
By bringing immigration processing closer to passengers, authorities aim to reduce waiting and make movement through the airport smoother.
For travellers, the key point is that Click and Travel does not replace every immigration facility.
It works alongside existing immigration counters and other automated systems, with its use depending on airport operations and passenger circumstances.
