New Delhi:
In a strategic move to enhance customer experience and compete with private telecom giants, BSNL has introduced a WhatsApp Chatbot service, allowing users to conveniently pay bills, register complaints, and access various services instantly.
Bharat Fiber and Beyond: BSNL’s Multi-Faceted Approach
BSNL, known for its robust Bharat Fiber service, is stepping up its game by launching a WhatsApp Chatbot to provide seamless services and address customer concerns swiftly, challenging the dominance of private competitors like Airtel and Jio.
Chatbot Features:
Instant Solutions at Your Fingertips
BSNL Tamil Nadu has officially announced the launch of its WhatsApp Chatbot, enabling customers to effortlessly access services and register complaints with a simple ‘Hi’ on WhatsApp. The initiative aims to significantly improve the overall customer experience.
Upgraded Selfcare App Enhances Accessibility
To complement the WhatsApp Chatbot, BSNL has upgraded its selfcare app, ensuring users have a streamlined and user-friendly experience. The integration of the chatbot aligns with BSNL’s commitment to providing efficient and convenient solutions.
How to Use BSNL Chatbot:
Seamless Interaction with a Simple ‘Hi’
Initiate a conversation with the BSNL Chatbot by sending ‘Hi’ to the number 18004444. Alternatively, users can access the chatbot through the provided link, unlocking a range of services and solutions at their fingertips.
Services Offered by the Chatbot:
One-Stop Solution for Fiber Connection, Bill Payments, and More
The BSNL Chatbot facilitates users in booking new fiber connections, checking bill details, making payments, and reviewing past payment history.
Additionally, users can download their bills as PDFs, adding an extra layer of convenience to the customer experience.
Embrace the future of telecom customer service with BSNL’s innovative WhatsApp Chatbot, simplifying tasks and fostering a seamless interaction between the service provider and its valued customers.
