HCLTech has launched a new business unit called Neo.AI to provide technology services to mid-sized companies.
The move makes HCLTech the first major Indian IT services company to create a separate division focused on this growing market segment.
Traditionally, HCLTech has mainly worked with large global enterprises.
With Neo.AI, the company aims to expand its customer base and use artificial intelligence (AI) to create a new growth opportunity.
Neo.AI Targets Companies Worth $1 Billion to $5 Billion in Revenue
Neo.AI will focus on mid-sized businesses with annual revenues between $1 billion and $5 billion.
Many companies in this category need advanced technology solutions but may not have the same IT budgets or resources as Fortune 500 companies.
The new division will provide services such as:
Software development
Application maintenance
Data analytics
AI-based IT solutions
These services will use HCLTech’s own AI platforms to help businesses improve efficiency and reduce technology costs.
By entering this market, HCLTech also aims to reduce its dependence on a small group of large enterprise customers.
AI Agents to Handle Majority of IT Work
A key feature of Neo.AI is its strong focus on artificial intelligence.
HCLTech plans to complete nearly 60% of client work through AI agents, while human experts will handle the remaining 40%.
The company plans to bring multiple customers onto a shared AI-powered software platform that can be customised according to each business’s needs.
This approach is expected to help companies complete projects faster, lower costs, and improve overall service delivery.
Competing in the Mid-Market IT Space
With Neo.AI, HCLTech will compete directly with mid-sized IT service providers such as Coforge, Persistent Systems, and Mphasis, which already have a strong presence among similar customers.
Reports suggest that Neo.AI has already taken over around 90 customer accounts and is looking to add more than 500 additional clients.
The division currently has around 300 executives, with its sales network already established.
Reducing Dependence on Large Enterprises
India’s biggest IT companies usually earn a significant portion of their revenue from Fortune 500 clients.
Through Neo.AI, HCLTech wants to build a more balanced business model by offering affordable AI-powered technology services to smaller enterprises.
The company believes AI-based shared services can make advanced technology more accessible while creating a steady source of future revenue.
HCLTech Expands Its AI Push
The launch of Neo.AI is part of HCLTech’s larger artificial intelligence strategy.
The company has been investing in AI platforms, services, and infrastructure to help businesses adopt automation and advanced analytics.
As more companies use AI for software development, automation, and business operations, HCLTech expects Neo.AI to become an important part of its future growth plans.
Key Takeaway
HCLTech’s Neo.AI marks a major shift in its business strategy by focusing on mid-sized companies instead of only large global enterprises.
By combining AI automation with human expertise, the company aims to make technology services faster, more affordable, and accessible to a wider range of businesses.
