Swiggy and Zomato have quietly reduced the free delivery radius for their premium members, leading to widespread displeasure among customers.
This new policy change has prompted a surge of negative reviews on social media platforms.
Details of the New Policy
Both Swiggy and Zomato now limit free delivery to a 7km radius for their premium members, with additional conditions attached.
Here’s a breakdown of the updated policies:
Zomato Gold Membership
Free Delivery: Available for orders from restaurants within a 7km radius, applicable on orders above Rs 199.
Extra Discounts: Up to 30% off on top of existing offers at over 20,000 partner restaurants across India.
Swiggy One Membership
Free Delivery: Applicable for orders from restaurants within a 7km radius on orders above Rs 199.
Extra Discounts: 30% extra discount at select restaurants.
Swiggy Instamart: Unlimited free delivery for orders over Rs 99.
Genie Delivery: 10% instant discount on delivery fees.
Customer Reactions on Social Media
Customers have expressed their dissatisfaction with these changes,
feeling that the reduced delivery radius diminishes the value of their premium memberships.
Social media platforms have been flooded with complaints and negative feedback,
highlighting the impact of these changes on user experience.
